Terms of service 

Hey there, thanks for dropping by kyndmedical.com! By using our site, you’re agreeing to these terms and conditions, and we kindly ask you to confirm that you are 18+ and ready to embark on this awesome journey with us. 

Now, let’s get down to business. We’ve put together some important information to make sure your experience on our site is nothing short of amazing. This page covers two areas: the “Terms of Sale,” which outline how we sell and deliver our top-notch products to you, and the “Terms of Use,” which explain how you can navigate and make the most of our site. 

Don’t worry, we won’t leave you in the dark when it comes to your personal info. Our Privacy Policy has all the nitty-gritty details about how we handle, protect, and process your data. So, rest assured, your privacy is a big deal to us. 

By the way, our online store is powered by Woocommerce, the awesome platform that enables us to showcase and sell our products and services to you. By using our site and placing an order, you’re agreeing to play by the rules outlined in these terms and conditions. If you’re not on board, please don’t use the site. Even if you’ve bookmarked a specific page to skip this part (we get it, you’re a rebel), using the site means you’re still bound by these terms and conditions. Embrace the rebel in you responsibly! 

Oh, and one more thing. We reserve the right to shake things up a bit and update or modify these terms and conditions whenever necessary. We’ll do our best to give you a heads up, but it’s always a good idea to check back here whenever you pop by. 

Got questions? We’ve got answers! If you need any help or have queries about our policies, drop us an email at hello@kyndmedical.com or give us a ring at +44 (0)131 440 0740. Our friendly team is ready to assist you. 

Who are we? Great question! We’re Kynd Medical Limited, a cool company registered in the United Kingdom. You can find us rocking the scene as kynd. If you have any customer service queries, feel free to reach out via email at hello@kyndmedical.com or call us at +44 (0)131 440 0740. 

Thanks for reading and being an awesome part of our community. Now let’s go make some magic happen together! 

Terms of Sale 

Let’s dive into the exciting world of Terms of Sale, where the magic of buying awesome products happens on our Site! 

To ensure a smooth shopping experience, here’s how the process works: 

  • Get ready for a guided journey! Follow the instructions on the Site to place your order. Take your time, review, and make any amendments you need before clicking that enticing “COMPLETE ORDER” button. Just a heads up, once the order is placed, it can’t be changed, so choose wisely! 
  • After you’ve clicked, we’ll send you an order confirmation email with all the juicy details of your chosen products. But hold on, this doesn’t mean we’ve fully accepted your offer just yet. Think of it as the first virtual handshake between us. 
  • As your products are being prepared for shipment, we’ll send you another email—this time, the exciting dispatch confirmation email. This is when the contract between us is formed, and we officially accept your offer. And yes, payment will be processed before we send those goodies on their way. No money, no honey! 
  • When you receive the order confirmation email, do us a favour and give it a good once-over. Check all the details because it’s your responsibility to let us know if something’s amiss. Reach out to us at hello@kyndmedical.com or give us a call at +44 (0)131 440 0740. if you spot any errors or inconsistencies. We’ve got your back! 
  • Oh, and just a little disclaimer: the contract between us will be in English, and we won’t keep a file of all the specific contract details. If you ever need information about your orders, you can check your order history on the Site (if you have an account with us) or drop us a note at the address provided above. We’ll be happy to assist you. 

Product Descriptions 

At Kynd we strive to provide you with the most up-to-date, accurate, and reliable information on our Site. However, we’re only human, and sometimes mistakes happen. So, please bear with us if you come across any incomplete data, typographical errors, or inaccuracies in the information presented. Trust us, any errors are totally unintentional, and we sincerely apologise if they affect product prices, availability, or your individual order. 

We want to be transparent with you, so it’s important to know that our content is presented “as is,” and we make no claims about its absolute accuracy, whether express or implied. Additionally, please keep in mind that the colours of the products you see on the Site may vary depending on your monitor or screen settings. While we do our best to display colours accurately, we can’t guarantee a perfect match every time. 

We reserve the right to rectify errors and update product information without prior notice. In the unlikely event that a product is listed at an incorrect price due to a photographic or typographical error, or if we receive incorrect pricing information from our suppliers, we have the right to refuse or cancel any orders placed for such products. This applies regardless of whether your order has been confirmed and payment has been processed. If you’ve already been charged for the purchase and your order is cancelled, don’t worry! We’ll issue a credit to your card/Klarna/Viva/Crypto/PayPal Commerce account for the amount of the incorrect price. 

Product Availability 

At Kynd we pride ourselves on curating a unique and distinctive selection of merchandise that embodies our brand’s essence. However, there may be rare instances when a product you’ve ordered becomes temporarily unavailable. If that happens, fear not! We’ll be on top of it and will promptly notify you via email. We’ll also provide you with an estimated date for when the product will be back in stock and ready for dispatch to your eager hands. 

If waiting isn’t your thing or the product availability doesn’t align with your timeline, don’t worry. You have options! You’re entitled to cancel your order and receive a refund from us. We understand that life happens, and we don’t want to keep your funds hostage if circumstances change. Just a heads up, if your card/Klarna/Viva/Crypto/PayPal Commerce account has already been charged, we’ll make sure to process that refund for you. 

Our goal is to keep you informed, satisfied, and equipped with choices.  

Pricing and Payment 

We want to keep things transparent when it comes to pricing at Kynd. The prices you see on our Site are quoted in GBP (£) and already include VAT/GST, where applicable. That means no surprises at checkout! 

However, please note that the prices quoted exclude delivery costs. Don’t worry, though. During the order process, before you hit that “COMPLETE ORDER” button, we’ll add the delivery costs to the total order cost. For specific delivery costs based on your destination, please refer to our Delivery and Shipping Policy. Rest assured, the delivery costs mentioned already include VAT/GST, where applicable. 

Now, here’s an important titbit. VAT is not included in our prices for customers outside of the United Kingdom. If you’re ordering from outside the UK, please be aware that the products you’re purchasing may be subject to additional charges. These charges can include taxes, brokerage fees, customs duties, and import fees imposed by the country of destination. It’s always a good idea to familiarise yourself with the regulations of your specific country. 

We want you to have a clear understanding of the costs involved in your purchase, ensuring no surprises along the way. 

Accuracy of Billing and Account Information  

At Kynd we want to ensure a fair and pleasant shopping experience for all our customers. Therefore, we reserve the right to refuse any order you place with us. In certain cases, we may also need to limit or cancel the quantities purchased per person, per household, or per order. These restrictions can include orders made under the same customer account, using the same credit card, and/or sharing the same billing and/or shipping address. 

If we need to make changes to or cancel an order, we’ll do our best to notify you. We’ll reach out to the email address and/or billing address/phone number provided at the time the order was placed. Communication is key, and we want to keep you in the loop. 

In order to maintain a fair purchasing environment, we reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors. Our aim is to prioritise individual customers and prevent any misuse of our products. 

To ensure a smooth transaction, it’s important that you provide current, complete, and accurate purchase and account information when making a purchase from our store. Additionally, please make sure to promptly update your account details, including your email address, credit card numbers, and expiration dates. By doing so, we can successfully complete your transactions and reach out to you when necessary. 

For more in-depth information about our policies regarding returns and exchanges, we recommend reviewing our dedicated Returns and Exchanges Policy. It provides detailed guidelines and procedures to make your shopping experience with us as convenient and satisfying as possible. 


Don’t forget to check out our Delivery and Shipping Policy for all the nitty-gritty details about delivery costs based on your destination. Just a heads up, once you’ve placed an order, we can’t do a quick switcheroo with the delivery address. So, make sure you provide the right one from the get-go. 

Our mission is to get those coveted products into your hands by the estimated date mentioned in the order confirmation email. And if no date is given, rest assured we’ll do our best to deliver within 30 days of that confirmation email. However, if by some twist of fate your delivery gets caught up in a delay (within our control, of course), we’ll keep you in the loop with the new estimated delivery date. But, if your products haven’t reached you within 30 days of the confirmation email, you have every right to cancel the order and get a full refund. We’ve got your back! For more juicy details, check out our Returns & Exchanges Policy. 

Now, let’s talk ownership. Once those products are delivered to your doorstep, they’re officially yours! Woohoo! The responsibility and risk become your new BFFs. But if, for whatever reason, you decide to send those items back to us for a refund or exchange (as per our Returns & Exchanges Policy), the risk stays with you until you’ve shipped those items back to us. 

We believe in keeping things transparent and ensuring you have all the information you need. If you have any questions or need further clarification, don’t hesitate to reach out to us. We’re here to make your Kynd experience a breeze! 

Returns & Exchanges 

If you ever find yourself faced with a situation where you want to send something back (which we hope won’t happen often), don’t sweat it! We’ve got a nifty Returns & Exchanges Policy that outlines the whole process for you. It’s like having a handy guidebook for navigating the world of returns and exchanges. So, give it a good read. It’ll provide you with all the juicy details on how to initiate the return, get that refund, or exchange it for something that tickles your fancy. 

Warranties And Disclaimers 

When it comes to purchasing products as a consumer it’s important to know that unless we specifically provide you with warranties, like a manufacturer’s warranty, we only cover warranties implied by the law. But hey, don’t worry, those implied warranties are pretty nifty! They ensure that the products you receive are of satisfactory quality and reasonably fit for their common purposes. We take responsibility for delivering products that meet the terms of our agreement with you. 

Now, if you’re purchasing products from us as a business, we’ve got to keep things in line with the law. So, to the fullest extent permitted by applicable law, we want to let you know that we don’t make any express or implied warranties. That includes warranties of satisfactory quality, fitness for a particular purpose, and non-infringement. It’s all about keeping it fair and square. 

If you have any questions or need further clarification about warranties, feel free to reach out to our team. We’re here to help you out! 

Limitation Of Liability 

Let’s talk about liability, we want you to know that nothing in these Terms of Sale will exclude or limit our liability for any fraudulent activity, fraudulent misrepresentation, personal injury, or death caused by our negligence. We take those matters seriously, and the law agrees with us. So, rest assured that we’re fully accountable in those cases. 

Now, if you’re contracting with us as a consumer, we want you to know that your statutory rights are important to us. These rights include things like the right to a replacement when the products we supply don’t meet satisfactory quality standards. We respect and uphold those rights, so they’re not limited by anything in these Terms of Sale. 

With that being said, we do have some limitations on our liability. We’re responsible for any loss or damage you suffer that is a foreseeable result of our breach of these Terms of Sale. For example, if the loss or damage was an obvious consequence of our breach, or if it was something both parties contemplated when we entered into the contract, we’ll own up to it. However, there are a couple of things we’re not liable for. Firstly, any loss related to your business, such as lost data, lost profits, or business interruption, falls outside our responsibility. Secondly, any special or indirect loss or damage is not something we can be held accountable for, unless both of us could foresee it at the time we entered into the contract. 

We hope this explanation helps you understand our liability stance. 

Promotional Codes

We want to make sure you’re aware of how our promotional codes work. Unless we expressly state otherwise in the terms and conditions of a specific promotional code, please note that these codes cannot be combined with any other offer or discount. In simpler terms, you can’t use multiple promotional codes together. We know it would be great to stack discounts, but unfortunately, it’s not possible unless we say otherwise. 

If you happen to have multiple promotional codes that can’t be combined, it’s entirely up to you to choose the promotional code that gives you the biggest benefit. Pick the one that offers the most savings or suits your needs the best. 

Remember, always check the specific terms and conditions of each promotional code to understand any limitations or restrictions that may apply.  


Only you and we have the right to enforce any terms of the contract formed between us. This means that third parties are not entitled to enforce any of these terms. 

The contract formed between us, which includes these Terms of Sale and any referenced documents, represents the entire agreement between us. It replaces all previous agreements, arrangements, and understandings, whether written or oral, relating to the same subject matter. 

If any court or competent authority determines that any of these Terms of Sale or any provision of the contract is invalid or unenforceable, the affected term or provision will be removed from the remaining terms, which will remain valid and enforceable. 

To the fullest extent permitted by applicable laws, these Terms of Sale and any disputes or claims arising from them (including non-contractual disputes or claims) are governed by British law. The courts of Britain have non-exclusive jurisdiction to settle any dispute or claim related to these Terms of Sale or their subject matter. 

Please note that this information is provided as a general overview, and for detailed legal advice or specific interpretation of these terms, it’s recommended to consult with a qualified legal professional. 

Terms Of Use 

Your use of the Kynd website (‘Site’) is subject to these Terms of Use. 

Usage Restrictions; Intellectual Property 

All design and content displayed on the Site, including images, artwork, graphics, text, and more, are protected by copyrights, trademarks, and other intellectual property rights owned, controlled, or licensed by Kynd. These rights are reserved. 

The content and Site are intended for personal, non-commercial use by users of our Site. Any use of the Site or its content for purposes other than personal and non-commercial use is strictly prohibited without prior written permission from Kynd. 

You are permitted to download, print, or store the page contents displayed on the Site, under the following conditions: (1) you use these materials solely for personal, non-commercial purposes, (2) you do not post the content on any other website or media platform or broadcast it in any media, and (3) you do not modify the content or remove any copyright or trademark notices. If you choose to download, copy, or forward any materials from the Site via email, no ownership or intellectual property rights are transferred to you. We retain complete ownership and all intellectual property rights in any content you download, reproduce, print, redistribute, or store from the Site. 

Please note that unauthorised use of the Site’s content may violate copyright, trademark, and other applicable laws. It is important to respect and comply with these intellectual property rights. 

For any inquiries regarding the use of our content or obtaining permission for other uses, please contact us directly. 

User Comments, Feedback and Other Submissions 

We absolutely love hearing from you and value your input on our products and services. However, we kindly request that you refrain from sending us any super-secret, top-secret, confidential, or proprietary ideas, suggestions, materials, or information through this website or via email. Let’s keep things aboveboard, shall we? Please note that any comments, feedback, ideas, suggestions, or other submissions (collectively referred to as “Comments”) you disclose or send our way through this site or in connection with your use of this site will become the property of Kynd. 

By sharing, disclosing, submitting, or offering any Comments, you’re essentially giving us a virtual high-five and assigning to us all the rights, titles, and interests worldwide in those Comments (or, if an assignment isn’t effective, granting us a worldwide, perpetual, irrevocable, and royalty-free license to use those Comments for any purpose). Basically, we won’t be limited in any way when it comes to using your Comments, be it for commercial purposes or otherwise. And hey, to the extent permitted by applicable law, you’re even waving those moral rights of yours in the Comments. Impressive! 

Now, we want to set some expectations here. We aren’t obligated to keep your Comments a secret (1), pay you any compensation for them (2), or respond to every single one (3). We’ll do our best to listen and engage, but just know that we have the flexibility to handle things as we see fit. 

Please ensure that any Comments you submit to the site don’t trample on the rights of any third party, including copyright, trademark, privacy, or any other personal or proprietary rights. Let’s play nice and fair. Also, we’d appreciate it if your Comments steer clear of being libellous, unlawful, abusive, or obscene. Let’s keep the virtual environment friendly and respectful.  

Correction Of Errors and Inaccuracies 

Hey, we’re all human here, and sometimes, errors happen. The information on our site might have some typos, inaccuracies, or omissions, and it might not always be complete or up to the minute. So, we reserve the right to swoop in and correct any of those blunders, inaccuracies, or omissions. We might even update and change the information without giving you a heads-up in advance. Trust us, it’s all for the greater good! 

Enforcement Of Terms of Use 

These Terms of Use, and any disputes or claims that pop up relating to these Terms of Use (including non-contractual disputes or claims), are governed by British law. So, if any disputes or claims arise, the courts of Britain will have the non-exclusive power to sort them out.  


We’re all about maintaining a harmonious digital realm here. So, if you happen to violate these Terms of Use or if any shenanigans related to your account (including any questionable or reckless behaviour) are carried out by you or someone using your internet account, you agree to indemnify, defend, and hold harmless Kynd, along with our officers, directors, employees, agents, licensors, and suppliers. That means you’ll cover any losses, expenses, damages, and costs (including reasonable lawyer’s fees) that we might incur as a result.  

Third Party Links 

We like to provide you with some extra value by linking to various third-party websites from our site. Now, here’s the thing: even if these third parties are connected to us in some way, we can’t control what they do or their fancy privacy and data collection practices. They march to the beat of their own drum. So, we don’t take responsibility for their independent policies or actions, or the privacy practices and content on their sites. We provide these links for your convenience, but you access them at your own risk. However, we’re all ears for your feedback, not just about our site, but also about the ones we link to. If a particular link isn’t working or you have any concerns, give us a shout. We like to keep things shipshape! 


Technology can be a little unpredictable, and the online world is no exception. So, here’s the deal: Kynd can’t guarantee that this site will always run smoothly without a hitch. We can’t promise uninterrupted or error-free function or operation. We can’t wave a magic wand and make all defects disappear. We also can’t vouch that this site or the server that hosts it will be virus-free or devoid of other harmful elements. As a visitor and user of this site, there are a couple of things to keep in mind: (1) You take full responsibility for any costs associated with servicing the equipment you use to access our site, and (2) you agree to abide by these terms and conditions and accept that your access to the site is at your own risk. So, let’s keep those antivirus programs updated and tread cautiously in this digital universe. Safety first! 

Limitation Of Liability 

Nothing in these Terms of Use excludes or limits our liability for fraud, fraudulent misrepresentation, personal injury, or death caused by our negligence or any other liability which cannot be excluded or limited as a matter of law. 

Now, to the fullest extent permissible under applicable law, we shall not be liable for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with (1) Use of, or inability to use, our Site, or (2) Use of or reliance on any content displayed on our Site. This limitation of liability does not apply to products purchased via the Site.  


Okay, let’s talk about age. We’re serious about selling our products responsibly, so we go the extra mile to verify the age of our buyers before we ship anything out. We absolutely do not sell to anyone who’s under 18 years old. If we suspect that a buyer might be underage, we’ll kindly ask for proof of age before we complete their order. It’s all about keeping things legal and ensuring everyone’s safety. If someone can’t provide valid photo ID when requested, unfortunately, we’ll have to cancel their order. Safety first, always! 

Sharing Your User Submissions – #BeKynd 

Hey, let’s talk about your awesome content creation skills! You have the freedom to post and upload your own created content—whether it’s photos, videos, comments, or even your social media handle—on your social media accounts. Cool, right? 

Now, here’s the deal: If you happen to tag your User Submissions with #BeKynd or any other Kynd brand hashtags, you’re granting Kynd and its trusty third-party service providers (the “Licensed Parties”) some special rights. These rights include a perpetual, irrevocable, royalty-free, fully paid, non-exclusive, and transferable permission to use your Kynd-tagged User Submissions in any way they see fit. This can range from featuring your content on their webpages, social media pages operated by Kynd, and even in their marketing, promotional, and advertising ventures, using any media known now or discovered in the future. They have some creative freedom, all decided by Kynd’s wise discretion. 

The Licensed Parties may use, display, reproduce, distribute, transmit, create derivative works from, combine with other materials, alter, and/or edit your User Submissions as they please, without owing you anything in return. Additionally, by granting these rights, you’re allowing the Licensed Parties to use your username, real name, image, likeness, caption, location, or any other identifying information that may be associated with your User Submissions. It’s all part of showcasing your awesomeness! 

Now, before we continue, you represent and warrant a few things: (1) You own all the rights to your User Submissions—yep, they’re all yours! (2) You have permission from everyone who appears in your User Submissions to grant these rights. (3) You’re not a minor. We’re all about responsible content sharing here. (4) By using your User Submissions as described, the Licensed Parties won’t be violating any third-party rights or laws.  

Last but not least, by agreeing to these terms, you release, discharge, and hold Kynd, the Licensed Parties, and anyone acting on their behalf harmless from any liability connected in any way to the Licensed Parties’ use of your User Submissions. We’re all on the same team here, and we want to keep things smooth and stress-free.